When we asked for a number to call he again said"I dont have to tell you that". A manger is supposed to defuse the situation and show understanding to the customer. As a manger, youre supposed to bridge the gap between the customers and your employer/employees. He refused, would not tell us that name of his supervisor. He said "I am the manger and I dont have to give that". After being denied simple answers and basic cooperation, we asked for his supervisor. Rick simply stated "I dont have to tell you that". When I asked how can you tell that hes intoxicated when hes standing perfectly fine, hes not slurring his words, and he was cooperating to what ever was said. Now, Rick was unwilling to hear our point of view. So we wanted to meet up with her and just have a good time.) It was one of our close friends 21st Birthday, and she was celebrating at city walk. (Now we all drove from Tampa to be here, we even rented a Disney resort room because we really wanted stay in town and visit it whenever we wanted for the weekend. He claimed Kyle was too intoxicated and would not allow him to enter. We then start talking to Manager Rick, who has the worst customer service I have ever had the displeasure of meeting. So I patiently sit and wait for the security staff to get their side of the situation. Now, Im one for safety and communication. So, we head up to security to because he didnt show any problems only to be stopped by security. However, Kyle was standing, talking and communicating without any sign of alcohol problems. After which she proceeded to say that Kyle would most likely be unable to pass security if he was too intoxicated. Which he did immediately and without any problems. When Kyle stepped outside the uber vehicle he opened a bud light can and took one sip off it before Abigail told him to dispose of it. ![]() It was my girlfriend, my friend Kyle and I. There was two other of my friends with me that rode in the uber with me. She rudely stated that we could not be dropped off where the uber parked, which was out of my control. The worker Abigail, had it out for us from the beginning. ![]() On Saturday, April 8th around 11pm, we were treated poorly from the moment we stepped out of our uber at the drop off point.
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